Privacy Policy

1. Who We Are

Mahogana is a wood design and manufacturing company based in Accra, Ghana. We operate the website mahogana.com and sell handcrafted wooden products including doors, signage, furniture, and gifts.

Contact: hello@mahogana.com | +233 50 864 6084 | #1 Kanfla Street, Asylum Down, Accra

2. Information We Collect

We collect information you provide directly when you:

• Place an order: Full name, phone number, delivery address, and order details.
• Use the contact form: Name, email address, phone number, and message content.
• Browse the site: We use Google Analytics (GA4) to collect anonymized usage data such as pages visited, device type, and approximate location. This does not identify you personally.

We do not collect payment card details. Payments are handled via Mobile Money or cash on delivery.

3. How We Use Your Information

• To process and deliver your orders
• To communicate with you about your order via WhatsApp or phone
• To respond to enquiries submitted through the contact form
• To improve our website and understand how customers use it

4. Information Sharing

We do not sell or rent your personal information. We may share your data with:

• Delivery partners: Your name, phone number, and address to fulfill deliveries.
• Web3Forms: Contact form submissions are processed through Web3Forms to deliver emails to us.
• Google Analytics: Anonymized browsing data to understand site usage.
• Firebase (Google Cloud): Order and product data is stored securely on Google Cloud infrastructure.

5. Data Storage & Security

Your data is stored securely using Firebase (Google Cloud Platform) with encryption in transit and at rest. We use HTTPS across the entire site. Access to customer data is restricted to authorized Mahogana staff only.

6. Cookies

We use essential cookies for site functionality (e.g., session management for admin access). Google Analytics sets cookies to measure site traffic. You can disable cookies in your browser settings, though this may affect site functionality.

7. Your Rights

You have the right to:

• Request a copy of the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for marketing communications at any time

To exercise these rights, contact us at hello@mahogana.com.

8. Third-Party Links

Our site may contain links to external websites (e.g., WhatsApp, social media). We are not responsible for the privacy practices of these third-party sites.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact

For any privacy-related questions, reach us at:

Email: hello@mahogana.com

Phone: +233 50 864 6084